Responsible Gaming
at qjok

qjok operates a strict 18+ policy without exception. No person under the age of 18 is permitted to register an account, deposit funds, place bets, or claim bonuses on the qjok platform. This policy applies equally to all players regardless of their location within Bangladesh.

During registration, every player is required to declare that they are 18 years of age or older. qjok reserves the right to request documentary proof of age at any point — including at registration, during the KYC verification process, or following a large withdrawal request. Accepted documents include a valid National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority.

If qjok has reasonable grounds to suspect that a player may be under the age of 18, the account will be suspended immediately pending verification. Any funds deposited by a player who is subsequently confirmed to be underage will be returned in full, and all associated winnings will be voided. qjok treats underage gambling as a serious matter and will take all steps within its power to prevent it.

Problem gambling can develop gradually, and many people find it difficult to recognise the signs in themselves. qjok encourages all players to check in with their own behaviour regularly. The following checklist is a practical starting point — if you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the organisations listed in the Support Resources section below.

qjok provides a comprehensive suite of responsible gaming tools that are available to every registered player free of charge. These tools are designed to give you direct, meaningful control over your gambling activity. All tools can be activated through your account settings or by contacting our support team at any time.

One of the most effective ways to maintain healthy gambling habits is to set a strict personal budget before you begin. qjok's deposit limit system is designed to make this easy, immediate, and tamper-resistant against impulsive decisions.

4.1 How Deposit Limits Work

You can set a daily, weekly, or monthly deposit limit from your account settings at any time. Once set, the limit applies immediately to all payment methods linked to your account, including bKash, Nagad, Rocket, Upay, and bank transfer. If you attempt to deposit an amount that would take you over your chosen limit, the transaction will be declined and your account balance will not be affected.

4.2 Reducing Your Limit

Requests to reduce an existing deposit limit are processed immediately. For example, if your current weekly limit is ৳10,000 and you request a reduction to ৳5,000, the new lower limit takes effect within minutes of your request being confirmed.

4.3 Increasing Your Limit

Requests to increase a deposit limit are subject to a mandatory seven-day cooling-off period. This delay is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest. During the cooling-off period, your existing lower limit remains in force. The increase will only become active if you confirm the request again after the seven-day period has elapsed.

4.4 Reality Check Prompts

In addition to deposit limits, qjok displays a reality check prompt every time you make a deposit. This prompt shows your total deposits and losses for the current calendar month, giving you a clear, factual picture of your spending before you add more funds. We believe transparency about actual costs is one of the most powerful responsible gaming tools available.

qjok's self-exclusion programme is the most powerful tool available to players who feel that gambling has become a problem or who simply wish to take a long-term break. Self-exclusion is free, straightforward to activate, and is taken extremely seriously by qjok's operations team.

5.1 Available Exclusion Periods

• 6 months — The minimum self-exclusion period. Suitable for players who want a significant break and time to reassess their habits.
• 12 months — A full year away from the platform, recommended for players who have experienced financial or personal difficulties related to gambling.
• 5 years — A long-term exclusion for players who recognise a serious pattern of problematic gambling behaviour.
• Permanent (lifetime) — An indefinite exclusion with no possibility of reinstatement. This option is appropriate for players who know that gambling presents a lasting risk to their wellbeing.

5.2 What Happens During Self-Exclusion

Once a self-exclusion request is confirmed, the following actions are taken by qjok immediately and without further notice:

• Your account is locked and you cannot log in, deposit, place bets, or access any game.
• All pending bonus offers are cancelled and removed from your account.
• All marketing emails, promotional SMS messages, and bonus notifications are permanently stopped for the duration of the exclusion.
• Any remaining balance in your account at the time of exclusion is available for withdrawal. Contact [email protected] to arrange the withdrawal of your funds.
• Your self-exclusion record is flagged so that any re-registration attempt using the same personal details is automatically detected and blocked.

5.3 Requesting Self-Exclusion

To self-exclude, log in to your qjok account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact [email protected] with the subject line "Self-Exclusion Request". Include your registered username, your preferred exclusion period, and your full name as it appears on your account. Our team will process your request and send a confirmation email within one hour.

5.4 Lifting a Self-Exclusion

Self-exclusion periods cannot be shortened or cancelled before the chosen end date. When a non-permanent exclusion period expires, you will need to contact qjok and complete a reinstatement process that includes a mandatory responsible gaming review. qjok reserves the right to decline reinstatement if there are reasonable grounds to believe that doing so would be harmful to the player.

qjok strongly encourages any player who believes they may have a gambling problem — or who is concerned about someone else's gambling — to seek professional support. Reaching out for help is an act of courage, and qualified support is available to everyone.

Our own support team is available 24 hours a day, seven days a week. You can reach a trained responsible gaming advisor by emailing [email protected] with the subject line "Responsible Gaming Support". All such conversations are handled with complete confidentiality by staff who are specifically trained in this area.

6.1 Talking to Someone You Trust

Sometimes the first and most important step is simply talking honestly to a trusted friend, family member, or religious advisor about how gambling is affecting your life. Many Bangladeshi players find that sharing their concerns with someone they respect helps them gain a clearer perspective and provides the motivation to take action.

6.2 Professional Counselling

Gambling addiction is a recognised behavioural health condition that responds well to professional treatment. Cognitive behavioural therapy (CBT) and motivational interviewing are among the evidence-based approaches used by trained counsellors. If you are based in Dhaka, Chittagong, Sylhet, or other major Bangladeshi cities, mental health and addiction counselling services are available through registered clinics and hospitals.

6.3 qjok Safe Play Commitment

qjok monitors player accounts for behavioural patterns that may indicate problem gambling — including sudden large deposit increases, rapid consecutive losses, and extended continuous session lengths. Where our responsible gaming monitoring system flags a concern, a trained member of staff may proactively reach out to the player by email to offer support and information. This outreach is not punitive; it is a genuine expression of qjok's commitment to player wellbeing.

Preventing underage access to gambling services is one of qjok's most fundamental responsibilities. While qjok enforces an 18+ policy at the platform level, we also recognise that parents and guardians play a critical role in ensuring that children and teenagers do not access gambling content through shared devices or accounts.

7.1 Advice for Parents and Guardians

• Never share your qjok login credentials with anyone, including family members under the age of 18.
• Always log out of your qjok account when you are finished playing, especially on shared devices such as the family computer, tablet, or mobile phone.
• Consider using parental control software on devices that are accessible to children. Such software can block access to gambling-related websites at the browser level.
• Store any physical payment cards linked to your qjok account (Visa, Mastercard) in a secure location inaccessible to minors.
• Talk openly with teenagers in your household about the risks associated with gambling. Education and open dialogue are among the most effective protective measures available.

7.2 Reporting Suspected Underage Access

If you suspect that a minor has accessed or is attempting to access the qjok platform, please contact [email protected] immediately. qjok will investigate the report promptly and take all necessary action, including immediate account suspension pending full identity verification.

qjok's dedicated Safe Play team is available around the clock to assist with any responsible gaming concern — whether you want to set a limit, request a self-exclusion, ask a question about your account activity, or simply talk through how you are feeling about your gambling. No concern is too small, and every conversation is treated with complete respect and confidentiality.

Email: [email protected] (subject: "Responsible Gaming")
Live chat: Available directly from your qjok account dashboard — average response time 2–5 minutes.
Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays.
Languages: Support available in both English and Bengali.

For players who are not comfortable reaching out directly, the self-exclusion and deposit limit tools described in this page can be activated entirely through your account settings without any need to contact support. However, if you are in crisis or need to talk to someone urgently, please do not hesitate to contact our team directly — we are here for you.